Top Use Cases for WhatsApp API in Customer Support
The WhatsApp API is a game-changer for customer support, enabling businesses to offer real-time, personalized assistance through automated chatbots, quick replies, and notifications. Its seamless integration with CRM systems allows for efficient ticket resolution, while features like media sharing and interactive messages enhance communication, resulting in improved customer satisfaction and engagement.
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Social Media Marketing (SMM) involves using social media platforms to promote products, services, or brands and engage with audiences.
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